PetVet Care Centers

  • Veterinary Receptionist at West Gate Veterinary Hospital, AL

    Job Locations US-AL-Enterprise
    ID
    2018-1425
    # of Openings
    1
    Category
    Administrative/Clerical
    Hiring Manager Email
    bree@westgatevet.com
  • Overview

    Veterinary Receptionist: Full-time Position

     

    West Gate Veterinary Hospital is seeking an additional vet to join our practice in Enterprise, Alabama.  We are a well-established practice, with a great staff and a varied caseload. Enterprise is a great place to live, work and raise a family. Several national publications have named Coffee County and Enterprise one of the best places to live in America. Our military friends at nearby Fort Rucker have helped us become a Retiree Model City, rated in the top 25 cities in the U.S. for military to retire.  One of the fastest-growing cities in the state, Enterprise has an excellent school system, ranked in the top 10 statewide.  

     

    The Veterinary Receptionist primary duty is interacting with clients and coordinating communication between doctors, assistants and the clients. They are often the first point of contact with a new client or referring veterinarian. There is only one chance to make a positive first impression and it takes exceptional service skills to make it happen.

    The receptionist must be friendly, professional, courteous, show urgency and appropriate concern at all times. They must be efficient in handling difficult service situations and skilled at basic accounting and cash handling.

     

    Essential duties and responsibilities:

    • Provide top-notch customer service.
    • Being attentive to client and pet needs.
    • Identify and work compassionately with clients in various emotional states.
    • Work patiently with distressed, frustrated or disgruntled clients.
    • Answer and triage phone calls from clients on a multi-line phone system.
    • Schedule appointments and procedures as well as confirming said appointments.
    • Check-in clients.
    • Monitor client flow from check-in to discharge.
    • Monitor schedule and flow.
    • Client call backs.
    • Managing record requests between other hospitals and specialty practices.
    • Fill prescriptions and manage prescription request between client and doctor.
    • Discharge patients if needed.
    • Client education.
    • Assist in cleaning the hospital including but not limited to: keeping reception desk area and lobby clean and sanitary, taking out the trash and recycling, laundry, cleaning floors, bathrooms, exam rooms, kitchen and kennels if needed.
    • Process payment transactions.
    • Maintain proper documentation in the electronic medical record.
    • Relay appropriate information to/from clients to doctors and/or management.
    • Computer skills: Able to use Windows based computer systems, word processing, email,

    Web search and other skills needed to effectively use the practice management software program.

    • Page overhead to notify appropriate departments that patients have arrived
    • Scan or otherwise record medical records
    • Change back-up tape on server daily
    • Be able to work and function as a team with other employees

    Qualifications:

    • Preferably 1 year of customer service job-related experience.
    • Must be able to safely lift 30 pounds.
    • Basic math and writing skills.

    Other:

    Receptionist are required to work in kennel care on weekends and holidays on a rotating schedule.

    Receptionists must possess good critical thinking and problem solving skills, compassion, a positive attitude, follow-through and excellent communication and teamwork skills. Multitasking and accepting constructive criticism is essential. Punctuality is expected.

    This job description does not necessarily cover every task or duty that might be assigned.

    There may be additional responsibilities assigned as necessary.

    Please apply at www.petvetcareers.com

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